Member Travel Experience Written by Carmalita Oaksmith
We just returned from a two-week stay in Villa del Palmar Puerto Vallarta. We absolutely loved it! (I have been a member for a long time, but this is the first trip the kids will remember).
Our family of 4 stayed a week with my sister, her husband, and a friend. And then I stayed for an additional week just with my daughter. We had a great time!
We did many on-site activities and enjoyed the wonderful pools, hospitality, and our home away from home! We traveled from Seattle, Washington (leaving the snow and rain behind).
Passing through Customs in Mexico was easy; upon arriving at the resort, we were provided with quick, easy-to-fill-out Covid affidavits, and the temperature screening process was also completed very quickly.
The VDP was prepared with hand sanitizers, sanitizer mats. Every staff member was masked 100% of the time, with excellent signage. Covid testing on site was easy to schedule and complete.
We really needed a holiday- and this was the perfect spot! We could bus downtown to the Malecon and we LOVE the STAFF!
—Carmalita Oaksmith
Onsite COVID-19 Testing
Considering the recent COVID-19 testing requirements are still being imposed by various countries, including the United States and Canada, we are committed to ensuring your vacations can continue worry-free.
Please be advised that members and guests that arrive April 1, 2021, and onwards will pay for their Antigen or PCR Tests at a discounted rate and will be given a resort credit for the same amount that they paid for the Antigen Tests. PCR Tests will receive a resort credit in the amount equal to the cost of the Antigen Test only. The Antigen Test is approximately $30 USD and the PCR Test is approximately $120 USD. Please inquire with the resort for updated pricing.
All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, members can select electronic results and obtain a printed copy obtained at reception upon departure.
In the event of a positive diagnosis, each resort has strict COVID-19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Members will be able to extend their stay for 14 nights if they test positive while visiting any of our resorts; in this case, they will be responsible for their incidentals while quarantined in the comforts of their luxury suite. It is our priority to ensure that members are comfortable until they test with a negative result to depart following governmental and safety guidelines.
We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For information, please contact the Airline you booked with for up-to-date testing requirements needed before boarding. Should you have any questions about your reservations, contact us at 1-855-310-9634 or memberservices@resortcom.com.
*This information is subject to change. Test prices stated above are estimates only and vary by resort.
