Fall is such a festive time to visit our resorts. With October and November approaching, members and guests will have the chance to participate in fun events while experiencing the Mexican culture. Whether you are planning your visit during Halloween (the spookiest time of the year) or the Day of the Dead (a celebration held […]
On-site Elite benefits – Do guests in my room get to use all my Elite benefits?
There are many scenarios related to Elite member reservations. Some Elites travel alone or use just one room. Others book several rooms simultaneously. Still others allow guests to use their points even when the member is not traveling with them. Please note that for this article, all guests of Elite members will be referred to as […]
Member Experience: New Member Activities
In June, we announced the addition of Club Specialists at each Villa Group Resort. Please be advised that these Club Specialists are your go-to contact for any questions or concerns that you may have while onsite at our resorts. Their focus is to make sure that you are satisfied with your vacation experience and to serve as […]