One of our main goals is to consistently provide all members with the best vacation experiences possible. In order to keep raising the bar for exceptional experiences, we are pleased to announce that this year Villa del Palmar Cancun now has Proximity Keys. Most members and guests always have their smartphones with them – these “keys” allow you to use your smartphone when you are in the “proximity” of your door instead of remembering your room key, and will help preserve the environment since we will not need to produce room keys.
How it works
When you check-in, an electronic key code will be created for your room. You will be sent an email with the details of your reservation and the link to download the app depending on the operating system you have on your cell phone. You can download the app from Google Play or the App Store on iOS, which is compatible with Androids 4.3 or later and iPhones 4 or later.
- Once the app is downloaded, open the app and register using the same email address that you used when checking in.
- Once logged in, you will see the details of your reservation as well as a message that indicates when the room will be ready. If the room is not ready, the app will notify you when it is.
- When the room is ready, the electronic key on your cellphone will show a green Wi-Fi symbol and the room number, indicating that you can now open the door to your unit.
- You will need to activate the Bluetooth function on your cell phone so that you can use keyless entry. If you do not have Bluetooth turned on, you will see a message asking you to activate it.
We look forward to welcoming you back to Villa del Palmar Cancun so that you can try this new service and enjoy another luxurious vacation with us. For more details or to make your reservation please call Member Services at 800-852-4755. 
I know nothing about this system…but i just returned from spending two weeks here and want to say how absolutely AWESOME the staff in this resort are! The smiles, assistance offered, pleasing nature was so very apparent and i’m booked in for next year already.
Hi Judith,
We appreciate you sharing your feedback with us and are happy to hear that you enjoyed your vacation at Villa del Palmar Cancun. We look forward to hosting you again next year and wish you a wonderful, upcoming vacation!
Best Regards,
Brittany
Do we have to utilize this new key service?
Hi Suzanne,
Thank you for taking the time to read our blog and submit your feedback.
The use of the app to open suites will be optional. At this point only Elite members and suites with butlers are being offered this service during the first stage of implementation. Next year all suites will have the option to use cellphones to open the door. In the meantime, all of the locks have been changed with the proximity function, which means that when you are close to your suite, the lock with activate, whether with the plastic card or cellphone.
Hope this helps!
Best Regards,
Brittany
Will we still get another type of key or at least have the choice of another type of key? I usually do not take my phone to the pool or beach. Many times on vacation I seldom turn it on because I want to disconnect. It sounds like a nice option but please do not force this on us.
Hi Dave,
Thank you for taking the time to read our blog and submit your feedback.
The use of the app to open suites will be optional. At this point only Elite members and suites with butlers are being offered this service during the first stage of implementation. Next year all suites will have the option to use cellphones to open the door. In the meantime, all of the locks have been changed with the proximity function, which means that when you are close to your suite, the lock with activate, whether with the plastic card or cellphone.
Hope this helps!
Best Regards,
Brittany
I was not planning on bringing my phone with me. Can I get a regular key?
Hi Elizabeth,
Thank you for reading our blog and submitting your inquiry. Yes, you can get a regular key.
Best Regards,
Brittany