Vacation ownership offers memorable getaways and a lifetime of experiences, but staying vigilant against potential scams is crucial. Universal Vacation Club International and the Villa Group prioritize protecting members’ personal information. With our safeguards in place, you can focus on creating unforgettable memories. Protect yourself from potential vacation ownership scams by staying informed about common scam tactics and taking proactive steps. With a little vigilance, you can enjoy peace of mind and fully embrace extraordinary vacation experiences.
How to Spot and Avoid Scams
Always Verify Who You’re Speaking With
Legitimate representatives from trusted companies will never hesitate to provide their contact information, including a direct phone number and company email address. If you suspect anything, request their details and verify them before proceeding.
Keep Your Personal Information Private
Be cautious when receiving unsolicited calls or emails requesting your account details or personal information. Scammers often use these tactics to gain access to your sensitive data. Avoid sharing information unless you’re certain you’re dealing with an authorized representative.
Avoid Wiring Money to Strangers
Sending money to unknown individuals presenting unsolicited offers is never a good idea. Scammers may request upfront payments for purchasing your vacation ownership or other services. Retrieving funds sent abroad or to unverified accounts is often extremely difficult.
Maintenance fees are payable directly to the Club, with assessments managed and sent out by ResortCom. For those who prefer digital communications, you can easily view and pay your maintenance fees at any time by logging into the Member Website.
Invoices are issued either in accordance with the maintenance fee deadlines outlined in our annual calendar or when making advanced bookings.
Please be cautious of third-party companies claiming to collect these fees for rental purposes—this is a common scam. To safeguard your funds, always verify payment details directly with ResortCom or the Club.
Double-Check Communication Channels
Pay attention to subtle inconsistencies in communications. For example, a fake email address may differ by just one character, or a phone number may not match official ones listed on the company’s website. If you notice repeated changes in contact details or communication methods, treat it as a red flag.
Tips to Protect Yourself and Your Membership
- Don’t Click on Unsolicited Links: Be wary of emails or texts requesting you to update or verify account information through links. These are often phishing attempts.
- Don’t Provide Personal Details Over Unverified Calls or Messages: Scammers frequently pose as representatives to trick members into sharing sensitive information.
- Trust Your Instincts: If something feels too good to be true or raises suspicions, it’s important to proceed with caution.
We’re Here to Support You
At UVC International, your security is our top priority. If you suspect you’ve been contacted by a scammer, don’t hesitate to reach out. Contact us directly at 1-800-852-4755 or 800-461-0602 if dialing from Mexico. You can also email us at memberservices@resortcom.com.
For additional articles and tips on preventing scams, click here.
Stay vigilant and enjoy your vacation ownership experience with confidence!
