Dear Member,
First off, I want to send you and your families the biggest of hugs and well wishes during this trying time. As many of us in the world are facing the COVID-19 Pandemic, we want you each to know we are here for you. Being part of our vacation clubs means you’re part of our family. As with any family, we’re stronger together.
I want to give you the most current updates on this fluid situation and how this impacts your vacations with us. We are focused daily on taking care of you, our members. When you’re ready, remember we’re here.
- The Governor of the State of Nevada, where our servicing company ResortCom operates, announced a mandatory closure of all nonessential businesses effective Wednesday, March 18, 2020 for a period of 30 days (until April 17, 2020). Because of this, we have limited team members working remotely to address your communications, assist with reservation needs, account questions, etc. If you have any questions regarding your reservations or account, please email Member Services at memberservices@resortcom.com. You can also call us at 1-800-852-4755 Monday thru Friday from 9 am to 5 pm; since we are operating with limited staff, please be advised that call wait times may be higher and we encourage you to email us instead if you are able to.
- Currently, several of our resorts across Villa Group and Tafer Hotels and Resorts are under a soft closure until May 1, 2020. Our resorts will use this time and continue to maintain, upkeep and work on preventative maintenance, preparing our resorts for your return when resuming normal business becomes safe to do so.
- All reservations through April 17, 2020 were cancelled, received a full refund, cancellation fees were waived, points or weeks were restored to the member’s account, and a refund was processed for any options purchased. We are closely monitoring the situation and we will be in touch with all members who have trips planned for April and May if the situation will affect your reservations.
- Please visit our blog page here for the most recent COVID-19 update at all times: blog.myuvci.com/blog/the-traveler-411-coronavirus-covid-19/
More information will be coming as we are committed to sharing the most current updates on the status of our operations, travel restrictions and important information needed in order to plan your next vacation when you’re ready. We understand this pandemic has seriously affected many businesses and families; we are in this together.
Over the coming weeks, we hope to pass the time with you at home, until we get to see you again. We will share features such as tips for staying healthy at home, vacation planning ideas from our destinations, videos of what we are doing while you’re away, Mexico and resort trivia, and much more. We are here with you throughout this time and will make it through these times together. Please engage with us by commenting or messaging us on social media. If you have account related questions, email Member Services at memberservices@resortcom.com
From our family to yours, we will be waiting for your return to paradise!
Stay Healthy,
Nicholas Larez
Vice President
UVC International
#StaySafe #OurMembersMatter #InThisTogether
Thank you for this timely update on current and near future circumstances during this time of uncertainty. God speed and take care until we see you in June at our favorite destination… The Islands of Loreto❣
Thank you for the update!
Please be safe my hotel family if Mexico!
Hoping to enjoy your resorts again soon!
I can’t express enough how thankful my husband and I were to receive full refund and banked points due to our having to cancel this spring! Your company has shown outstanding concern for its members. We will never forget this and will continue to sing praises about UVC!
Thank you for your caring update. You and our amigos in Loreto are in our thoughts and prayers. Looking forward to seeing you again where the sunshine will still be waiting at our lovely spot at Danzante Bay.
Are the staff being taken care of? I know many of them have families. Praying that all of our friends and family stay safe and healthy in this health crisis.
Hi Nedra,
Thank you for reading our blog and submitting your inquiry. You can view our blog at this link blog.myuvci.com/blog/message-from-the-resorts/ and it is entitled “Statement From The Villa Group” made by our partner Fernando Garcia and it discusses what we are doing for our hotel staff. Additionally, many of our generous members wish to do even more to support their friends at our hotels so we have provided information in our blog at this link blog.myuvci.com/blog/eagles-wings-foundation-update-2/ entitled “Eagle’s Wings Foundation Update” and in that article we let members know how they can contribute towards donations for resort personnel.
We hope this information help,
Stay safe & Take care
Member Marketing
Thank you & Stay safe.
Thank you for the update. We appreciate everything that you all are doing during this difficult time and we are praying for all of our friends in Mexico. We can’t wait to see you all again. Looking forward to two weeks in September in beautiful Cabo. Sending you all love and prayers from Alabama.
We wish all Villa Group personnel in Mexico and Nevada safety, health and a speedy return to normalcy. We look forward to seeing the Cabo resorts personnel in the very near future! Be well and Via con Dios! Gracias.
thank you for the updates! I am still holding on to hope that I will be able to take my vacation in Cabo May2, but it’s cutting it close!Fingers crossed! I feel for all of the wonderful employees at Villa Del Palmar Cabo who are greatly effected by the loss of tourism at this time. Many of them have become friends over the years and my thoughts go out to them
I do appreciate your communication with all of us. I was concerned about the workers and hoping everything was being taken care of in the most positive way. I do consider my time with everyone at the Villa Group as family, I have always been treated very well. I have always said “it is my home away from home”. Very true. I felt so comfortable having stayed a few past years at Villa del Arco and more at Villa del Palmar in Cabo San Lucas that this year when a friend of mine cancelled on going with me, I went alone.
Thank you again for the communication.
Darlene Deagle
My family was so disappointed that we had to cancel our April visit to Cancun. We appreciate your support and will look forward to visiting again as soon as possible.
The Hutchins family
Thank you for the continued updates from the Villa team. We had to cancel our vacation in May, but look forward to coming back to visit later in the year. Hope all of the workers at the facilities across Mexico and their families stay safe and healthy during this challenging time. Have a happy and peaceful Easter!
I’m wondering what will happen if the virus is with us for a longer time making people unable to travel for a great deal of this year. Will the expiration dates of our weeks be extended? Will there be any extension on paying the maintenance fees? Thank you!
Hi Wanda,
Hope you’re well. At this time should a member have an immediate need, they should certainly reach out to our servicing company, ResortCom by emailing Memberservices@resortcom.com to explore options available. All collections and servicing are US based in our Vegas office. Everyone’s situation is unique. Our members are paying and while several are impacted, they’re contacting in so their situation can be reviewed. Hope this helps.
Best Regards,
Member Marketing