A resort vacation is all about relaxation, joy, and creating memories that last a lifetime. To ensure every member and guest can fully enjoy their time with us, we’ve outlined a few simple policies. These guidelines help maintain a harmonious and fun environment for everyone. Take a moment to review them and get ready to make the most of your stay!
Check-In and Check Out Times
Check-in at our resorts begins at 4 pm, allowing our team plenty of time to prepare your space for a welcoming arrival. Check out is at 11 am, ensuring we uphold the highest standards for incoming members and guests. If you need assistance, don’t hesitate to inquire with the front desk upon check-in. Our staff will do their best to assist you and ensure a smooth experience.
Pool Etiquette
Every resort features unique pool schedules tailored to its setting. Look for signage near the pool or contact reception at extension 0 for specific hours. To help everyone enjoy the pool, please keep the following in mind:
- Towels and Loungers: Dedicated pool towels are available during designated hours. Please refrain from using room towels at the pool so they remain available for other purposes. Reserving loungers with personal belongings is not permitted. Unattended items used to “hold” chairs before pool hours will be removed and can be retrieved from Lost & Found.
- Food and Drinks: Only food and beverages purchased from resort outlets are permitted poolside. Outside food, beverages, and glass items are prohibited to maintain cleanliness and safety. Drinks bought at in-room markets should remain within your room.
- Music and Noise: To preserve a peaceful atmosphere, personal speakers or music devices are not allowed. Use headphones if you choose to listen to music to avoid disturbing others.
- Safety and Supervision: Please follow all posted pool rules and safety signage. Children under 12 must always be accompanied by an adult, while children under 15 are not permitted in the Jacuzzi. For younger children, designated splash pad or baby pool areas are available, and swim diapers must be used with regular changes for hygiene.
- Sun Safety: Remember to use sunscreen and take periodic breaks from the sun. Relaxing in shaded areas and staying hydrated will help you enjoy a full day outdoors comfortably.
- Pool Access: The pool is exclusively for members and guests staying at the resort.
By following these simple guidelines, we can create a fun, safe, and relaxing poolside experience for everyone to enjoy.
Guest Pass Policies
Members can request guest or visitor passes directly through the resort. These passes are granted at the discretion of resort management based on the resort’s occupancy at the time of the request.
If you’d like to invite a guest, contact the front desk for further details and assistance. Our team will do their best to accommodate your request while ensuring a comfortable and balanced atmosphere for all members and guests.
Enjoy Your Stay
By following these guidelines, you help create a warm and tranquil atmosphere for all members and guests. Whether you’re unwinding by the pool or enjoying shared amenities, these simple practices ensure your stay is both pleasant and memorable.
For any questions or specific requests during your stay, our friendly staff is available at extension 0. We are committed to making your vacation extraordinary and look forward to welcoming you back to your home away from home soon!
I really wish you guys would get the elite check in policy under control at loreto and villa estancia in Rivera Nayrate . Second year in a row we have traveled all day … really tired etc … ( 50’s ) it’s nice to refresh when you hit the door and wait on rooms ??? Really makes a huge difference when meds and things needs taken . A bottle of water goes a long way !!!! Our elite concierge clearly could see my husband looked like he was going to topple over …. She commented on it …yet never asked if she could get him something? Really wanted to get that owners meeting booked ?. Honestly ridiculous!!!
Hi Shelly,
Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced during check-in, especially after a long day of travel. We’ve shared your feedback with the resort management team as this is an important area we’re actively working to improve.
Your comments help us understand where we need to focus, and we truly appreciate you taking the time to let us know.
Regards,
UVCI Marketing
I believe it works both ways. We have stayed at Loreto many times for the reason that they treat us like royalties when we stayed there. Puerto Vallarta Vallarta Cabo. The employees are dry. You ask them for help and they give you attitudes that’s why we don’t go there as much. We try to go to Cancun if possible, but it’s too far for us. If they ask us to follow these simple directions then the employees should do the same. Speciallyin office workers front desk should be doing the same y’all should be doing well.
Hi Cesar,
Thank you for sharing your experience with us. We’re glad to hear you’ve had great stays at Villa del Palmar Islands of Loreto, and we appreciate your feedback about other locations. We’ve passed your comments along to the management teams so they can work on improving service and ensuring everyone follows the same standards.
Regards,
UVCI Marketing
It’s interesting that this article mentions lounges cannot to saved however over the 25 years we have gone to VDP in P.V. we have never seen towels or belongings picked up when left for a number of hours. This is 1 rule that many of us would like to see enforced.
Hi Nancy,
Thank you for your feedback. We’ve shared your comment with the resort management team so they can look into this and work on improving the experience.
We really appreciate you taking the time to let us know.
Regards,
UVCI Marketing