Dear Members,
When members understand how to use their benefits, they have better vacations and higher satisfaction. Some of you have expressed confusion by the requirements necessary to receive a Gold Card during your trip. Further, the resorts were handling this program differently in each region. Therefore, the Club is pleased to let you know that we have worked with all destinations to standardize and clarify the discounts.
All resorts will offer three different types of cards:
| CARD NAME | MEMBERSHIP TYPE | DISCOUNT % | BENEFITS |
| NONE | Non-Premier
Premier |
N/A | No standard member discounts apply for non-premier and premier members. Discounts are available to these members who attend a member presentation. |
| GOLD CARD
Member Benefit |
Gold Members
Points Members – all Clubs
|
10%
(per membership agreement) |
No presentation is required.
You may request your card at Check-in. |
| ELITE CARD
Elite Member Benefit |
4-Star, 5-Star, Residence Club
4 Star, 5 Star, Residence Club |
15%
(Elite discounts are subject to change.) |
No presentation is required.
No 6-month renewal requirement. Elite cards are personalized and embossed and should be retained by the member for use each vacation. |
| Included: Food & Beverage outlets, Palmita Market, Spa Services and Activities/Tours through the Travel Agencies.
NOT included: Meal Plans/All-inclusive Packages and Prearrival Options. No other promotions can be combined and are not applicable when a member is using the Gold or Elite card. |
|||
| VIP CARD
Offered through Marketing Department |
All members | No standard VIP/Marketing discount – set by each region
Even higher discounts are available |
VIP discounts over and above the 10% and 15% cards are available to all members only after a presentation.
Restrictions may apply to discounts offered on specific activities. |
We have tremendous appreciation for all our members. Through your support and loyalty, you have earned the right to special treatment – we don’t offer all the bells and whistles to just everyone!
Reservations you make without using your membership (such as via Airbnb, an exchange, or third-party rental company) have a different associated cost structure and use non-Club inventory. Therefore, the resorts cannot offer all the benefits you receive when you travel with your membership. Members, and particularly Elite members, should note that when traveling to the resorts on a non-membership reservation, they are eligible to receive non-cost member benefits applicable to their membership type only when available (ex. room assignments, Elite towels/pool access, and free internet.) Elite Benefits such as resort credit, transportation credit, or Dining with the Chef, would not apply.
This exclusivity of member benefits helps stabilize the maintenance fees and protects the value of your membership. Make sure you take advantage of the member discounts you are entitled to!
We just upgraded to Loreto. Member # 25-5686 Where do we fall in this scale? We were gold and then VPA but now I don’t know.
please advise.
Hi Michelle,
We will have an agent reach out to you to explain your membership and answer all questions.
Best Regards,
Member Marketing
We have Elite status but have never received the embossed card mentioned. Is that something you get at a resort?
Hi Nick,
Yes, this is given out at the resort. We can have one mailed to you from the resort you purchased at or you can pick one up there the next time you travel. Please let us know what you prefer by emailing us at memberservices@resortcom.com with your account number and/or complete name and contact info.
Thank you,
Member Marketing
I am an elite member and was never given an elite card. How do I obtain mine?
Hi Dana,
Please email Member Services at memberservices@resortcom.com and we will happily get you on.
Thank you,
Member Marketing
Does anyone know when Loreto will be starting building more rooms? How long will this be? We want to visit Loreto but would rather not be there during construction.
Hi Eilene,
Thank you for reading our blog and submitting your inquiry. Villa del Palmar at the Islands of Loreto does not currently have room construction going on at the resort and we do not anticipate having any at the resort anytime in the new future. If this were to change at any point in the future then we will be sure to notify all members.
Best Regards,
Member Marketing
We have a gold membership but do not have an actual “gold card”. How do we get?
Hi Robert,
Yes, the Gold Card is given out at the resort. We can have one mailed to you from the resort you purchased at or you can pick one up there the next time you travel. We have reached out to our Member Services professionals so that they can contact you and assist you with getting the card. If for any reason you want to contact them directly they can be reached at memberservices@resortcom.com
Thank you,
Member Marketing
We just returned from our first trip through our membership. We are Garza Blanca Elite members and we vacationed at Grand Luxxe in Puerto Vallarta. Should we have received 15% off of our resort purchases? Could we receive a refund for our discount?
Hi Idena,
Thank you for reading our blog and submitting your inquiry. We had our Member Services professionals reach out to you directly but they did not receive a response. We just want to inform you that the discount in question only applies to the Club destinations, if you travel through an exchange, a discount will not apply to you.
Best regards,
Member Marketing
We are traveling to Cancun and are Villa members . Our home resort is Villa Del Arco in Cabo San Lucas. I am not sure what our membership is called (Elite, VIP, etc. ) Can you tell me what discount we qualify for and which card will we received when we visit the resort in Cancun in April 2020
Hi Deb,
Thank you for reading our blog and submitting your comment. We will be more than happy to assist in answering your questions. Our Member Services representatives are reviewing your account and will be contacting you as soon as possible to provide you with details. If for any reason you would like to reach out to them directly they can be contacted at memberservices@resortcom.com or via phone at 1-800-852-4755.
Best Regards,
Member Marketing
Hi Deb,
I will have an agent from Member Services contact you with your account specific information. Please allow up to 72 hours for a response. Thank you!
Best Regards,
Brittany