Your vacation ownership is designed to bring joy, relaxation, and lasting memories, and protecting that experience is central to what we do. While technology has made travel planning easier than ever, it has also given scammers new ways to contact travelers and attempt to take advantage of them. At UVCI, the safety, privacy, and peace of mind of our members remain top priorities. With a little awareness and the right information, you can travel confidently, knowing your membership is always protected.
Recognizing the Signs of Suspicious Activity
Scams often begin with unexpected communication that sounds official, such as a phone call, text, or email that appears to come from a trusted company. The good news is that most of these schemes share recognizable warning signs. Staying alert can help you stop a scam before it starts.
- Unexpected or Unsolicited Contact: Be cautious if someone contacts you without prior interaction offering to buy, rent, or resell your membership.
- Urgency or Pressure: Scammers often say things like “Act now or lose your benefits” or “You owe an immediate balance.” We will never pressure you to act immediately.
- Unusual Payment Requests: Requests for wire transfers, cryptocurrency, or gift cards are strong red flags. Legitimate payments are only processed through verified channels.
- Spoofed Identities: Some scammers mask their caller ID or use email addresses that look almost identical to ours. Even a small spelling error in a domain name can indicate fraud.
- Generic or Vague Messages: Messages that ask for your name, account number, or more details about your membership are likely a scam.
Trust your instincts. If a call, text, or message doesn’t seem right, don’t rush to respond. Scammers often rely on creating a sense of urgency to catch you off guard. Take a moment to pause and verify the message by contacting us directly. Staying cautious can help protect your personal information and keep your membership safe.
Common Scams Vacation Owners Should Know About
Awareness is the first line of defense against scams. Knowing the tactics scammers use can help you protect your investment and avoid falling victim to fraud. Below are some of the most common tactics scammers use to target vacation owners so you can stay one step ahead.
Resale and Rental Scams
These scams promise to sell or rent your membership for a profit — but require an upfront fee first. After the payment, the company vanishes, and no transaction occurs.
Fake Collection Calls
Fraudsters may pose as Member Services agents and claim you owe overdue fees or maintenance payments. They’ll pressure you to pay immediately using untraceable methods. Always verify any payment request directly with Member Services before taking action.
Impersonation Scams
Some scammers pose as employees, using familiar resort names or logos to appear legitimate. Remember: We will never ask for your account details unless you initiated the call through official contact numbers.
Phishing Emails and Spoofed Websites
Scammers often send professional looking emails prompting you to “verify your account,” “unlock benefits,” or “update payment details.” These emails may include real logos and formatting. Always go directly to www.myuvci.com rather than clicking links in a message.
False Buyer Offers
You may receive an offer claiming a buyer is interested in purchasing your membership. The scammer then requests a “processing” or “legal” fee upfront. There is no buyer in this case, only a ploy to collect your payment.
Protecting Yourself: Smart, Simple Steps
While scam tactics evolve, the best protection stays consistent: pause, verify, and report.
Pause Before Responding
Take your time when you receive unexpected communication. Legitimate companies will always allow you to confirm details before taking action.
Verify the Source
If a call, text, or email claims to be from UVCI or ResortCom, contact us directly at one of our verified numbers: 1-800-852-4755 or 800-461-0602 (Mexico) to confirm authenticity.
Report Anything Suspicious
Forward suspicious messages or caller details to memberservices@resortcom.com so our team can investigate and take appropriate action.
Additional best practices:
- Protect your account by using strong, unique passwords and updating them regularly.
- Never share membership details or payment information through unverified channels.
- Avoid clicking on links or downloading attachments from unknown senders.
- Use phone spam filters and caller ID verification when available.
- Bookmark official websites like www.myuvci.com for quick, safe access.
A few thoughtful habits go a long way toward keeping your information and membership secure.
What to Do If a Scammer Contacts You
If you suspect a scam attempt or believe you’ve shared information with a potential fraudster, act quickly:
- Stop communication immediately. Do not respond or send additional information.
- Contact Member Services at memberservices@resortcom.com or call 1-800-852-4755 / 800-461-0602 (Mexico).
- Secure your accounts. Change your passwords and review your financial statements for any unauthorized activity.
- Report the scam. File a report with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or your local consumer protection agency.
- If payment was sent, notify your bank or credit card provider immediately to attempt to reverse the transaction.
Quick action can often prevent further loss and help authorities track fraudulent activity.
Peace of Mind for Every Journey
Your membership connects you to world-class resorts, beautiful destinations, and extraordinary travel experiences. Protecting that investment means staying alert, informed, and confident. If you ever have a concern about the legitimacy of a call or message, reach out to us. We are always here to help.
Member Services:
1-800-852-4755 or 800-461-0602 (Mexico)
Email: memberservices@resortcom.com
