We are excited to remind you that ResortCom Member Services has a new chat feature available for all members!
Now, you can get all your membership needs taken care of right at your fingertips. From making reservations, banking, maintenance fee payments, loan payments, and more, you can now chat with a Member Services Agent Monday thru Friday, from 8 am PST to 5 pm PST.
Simply go to blog.myuvci.com and scroll down to the blue “Live Chat” icon in the bottom right corner. Click on the “Live Chat” button, enter your name, contact info, and topic that you need assistance with, and then click on “Start Live Chat” to be routed to an agent. Below is what the “Live Chat” icon looks like.
We hope that you enjoy this new communication tool and find that it makes managing your membership even easier.
Great Idea!
where do we find the charts for all inclusive meal plans?
Hello, We currently do not have the pricing online but you can contact Member Services at 1-800-852-4755 or memberservices@resortcom.com as this does vary by resort.
Hello , I’m a member of the club ,and I was wondering if my maintenance fees have been withdrawn from my account ? Or when are they due ?
Hi Linda,
Thank you for reaching out. The maintenance fees are due on 11/30. I have forwarded your inquiry to our member services team, and they will be contacting you directly to provide further assistance and details regarding your payment status.
Best Regards,
Club Marketing
I will like to cancel or sell my timeshare. What are the procedures?
Hi, thank you for reaching out.
We’re sorry to hear that you’re considering canceling or selling your timeshare. To receive proper assistance and detailed information regarding the available procedures, you will need to contact our Member Services team directly, as they are the department authorized to handle these requests.
You may reach them through the following channels:
Email: memberservices@resortcom.com
Phone (U.S.): 1-800-852-4755
Phone (Mexico): 800-461-0602
They will be happy to review your account and guide you through the next steps.
Please let us know if there’s anything else we can assist you with.
I’m looking for the list of Resorts available.
Hi Marc,
It is for all resorts that you can stay at with your membership with us (All Villa Group Resorts).