If you ever receive a call, email, or letter from someone claiming to represent UVCI or Resortcom and asking for account information, a payment, or personal details, the most important thing to know is simple: it is not us. Timeshare and vacation club members are specifically targeted by scam operators, and knowing how these approaches work makes them easy to recognize.
The Most Common Scams Targeting Members
The Resale or Exit Company Pitch
This is the most common scam in the timeshare space. You receive a call, email, or letter from a company claiming they have a buyer for your membership, or that they can cancel your contract and eliminate your maintenance fees, often for a fee paid upfront. The pitch is detailed, professional, and often includes specifics about your membership that feel like they could only come from an insider. The upfront fee is the tell. Legitimate real estate transactions do not work this way. Once the fee is paid, the company either disappears or generates a series of follow-on fees before the promised transaction never materializes.
The Membership Verification Call
A caller claims to be from UVCI, Resortcom, or a company working on our behalf, and says your membership needs to be verified or updated. They ask for your member ID, contract number, date of birth, or payment information. UVCI and Resortcom do not call members to verify account information over the phone. If you receive a call like this, hang up and contact member services directly using the number in your member portal.
The Rental Opportunity Scam
A company contacts you offering to rent out your unused vacation time for a fee, then collects the listing fee and provides no renters and no service. Variations include companies that ask for your ownership documents and personal information as part of a rental management setup.
The Travel Package Upgrade
You receive notification that you have been selected for a complimentary upgrade or exclusive offer. To claim it, you are asked to provide a credit card or pay a processing fee. Legitimate promotional offers from UVCI will always be verifiable through your member portal or through a direct call to member services.
How to Protect Yourself
A few simple habits go a long way. Your membership contract, member ID, and ownership details should be treated the same way you treat financial account information. Do not share them with third parties or upload them to unfamiliar websites.
Any offer, upgrade, or request that arrives unexpectedly is worth verifying before you act. Look up the member services number in your portal rather than using a callback number from the suspicious communication.
Pay attention to urgency. Scam operators rely on it. The offer expires today. The buyer is ready now. The fee increases tomorrow. Legitimate companies give you time to think and verify. If anyone is pressuring you to act immediately, that is the most important signal to slow down.
If you receive a communication that feels unusual, or if you have already provided information to a company you are now uncertain about, reach out to member services right away. The sooner you contact us, the more options are available. Member services can verify whether a communication is legitimate, flag unusual account activity, and connect you with the right resources.
Your membership is something you have built over years. If anything ever feels off, call first.
Member Services: memberservices@resortcom.com Dial 1-800-852-4755 or if calling Dial 1-800-852-4755 or if calling from Mexico dial 800-461-0602
