You have been a member for a while now. Maybe a few years. Maybe longer. If you are honest, there are still a few things about your membership that you have never quite gotten a clear answer to.
How far in advance should I actually be booking? What happens to my points if I cancel? Am I using this correctly, or am I leaving something on the table?
These are not small questions. They are the ones that sit in the back of your mind on the drive to the airport. And they are exactly why Membership 101 exists.
What It Is, and What It Isn’t
Membership 101 is a weekly educational class offered at select resorts. Relaxed setting, open questions, no pressure.
It is not a sales presentation. Not an upgrade meeting. There is nothing to buy and nobody there to sell you anything. Just honest, clear information about how your membership works, using real examples and real scenarios from members just like you.
That distinction matters, because most members who have not attended assume it is a pitch. It is not. It is the opposite.
What You Will Actually Learn
Reservations, booking windows, room assignments, and what the different membership tiers mean for availability are covered in plain language that most members say they wish they had heard years ago. The answers are simpler than people expect; they have just never been explained clearly.
The same goes for points, cancellations, and fees. Knowing what triggers a fee and what does not, and how to avoid the ones that catch people by surprise, is worth the 45 minutes on its own. Members consistently leave with a clearer sense of the actual dollar value they have been sitting on without knowing it. Beyond the mechanics, Membership 101 also covers the flexibility most members did not know they had: split stays, short getaways, adding nights at discounted rates. Many members have more options than they realize; they just never knew to ask. The benefits that go unused every year, food and beverage discounts, spa savings, golf credits, travel protection, and exchange options, are worth understanding before your next trip, not after it.
The Atmosphere
The thing members consistently say afterward is that it was the first time they felt completely comfortable asking even basic questions. No judgment for not knowing. No pitch waiting at the end. Just a room full of people who want to understand what they own.
There is usually fresh coffee and cookies. It takes less than an hour. You can attend on your first day of vacation or your last, and you will use what you learn immediately.
Why Now
Vacation ownership has changed significantly since most members originally purchased. Fixed weeks became points. Single resorts became networks. Exchange programs, booking windows, and benefit tiers have all evolved, and the changes have generally worked in members’ favor. Membership 101 has kept pace with those changes, and the class today covers programs and options that did not exist when many members first joined.
The ownership you bought is probably more flexible, more valuable, and has more unused options than you realize. The class is how you find out exactly what you have.
Membership 101 runs weekly at the resorts. Check with your concierge for the current schedule or ask at the activity desk on your first day. There is no sign-up required. Walk in whenever it works for you. Leave knowing more than you came in with.
