A member recently missed an exclusive promotional offer, limited availability, existing members only, significantly reduced points for a peak-season booking. The offer went out by email. Their email address on file was three years out of date. By the time they heard about it through a friend, the offer was gone.
This happens more often than it should. It’s entirely preventable.
Everything That Gets Sent to the Wrong Address
Your membership is an ongoing connection, not just a reservation system. Exclusive promotional offers, early announcements about new programs, pre-check-in notifications, invitations to member events, and monthly newsletter updates all move through the contact information on file. If the address is wrong, none of it arrives. And unlike a missed coupon from a retail store, some of these communications have deadlines that do not come back around.
Five Minutes, Right Now
Log into your member portal and verify your primary email address, your mobile number, your mailing address, and your emergency contact information. If your membership is jointly owned, check that all contacts are updated, not just the primary name on the account. The whole process takes under five minutes.
When Did You Last Check?
Email addresses change when jobs change. Phone numbers change when carriers change. People move. It happens gradually, and nobody thinks to update a membership account in the middle of everything else.
But the membership keeps running. The offers keep going out. The newsletters keep sending. Log into your member portal today and confirm everything is current at member.resortcom.com. If you have any trouble accessing your account or updating your information, Member Services is available at 1-800-852-4755 or memberservices@resortcom.com . It is the kind of small thing that quietly protects a significant investment.
