We are thrilled to announce that the ResortCom Member Reservation Website has recently undergone several exciting updates, designed to make your experience even more convenient and enjoyable. In this latest release, we have introduced a range of new features that are now available on the Account Info page. You can now seamlessly access the website […]
Stay Connected: How to Change Your Email Address with Us
Sometimes, it becomes necessary to update your email address. Maybe you’ve switched to a new provider, or your old email account is no longer in use. But don’t worry, we’ve got you covered! Updating your email address with us is simple and ensures that you will always receive important updates and information about your membership. […]
How to Dial a US Toll-Free Number From Mexico
Have you ever found yourself in Mexico trying to reach a US toll-free number and ended up frustrated because you couldn’t get through? Well, you’re not alone. Many people face similar challenges due to the difference in dialing codes. However, don’t fret, as there are three simple methods to dial US toll-free numbers from Mexico. […]
Enjoy A Seamless Stay at The Villa Group Resorts
Here at The Villa Group Resorts, we understand that you’ve most likely traveled from far away to get to paradise, and we want to get you in vacation mode the minute you set foot on any of our luxury resorts in Puerto Vallarta, Riviera Nayarit, Los Cabos, Cancun, or the Islands of Loreto- and this […]
Daily Service Fee – Industry Standard, Explained
Our resorts have supported a mandatory service fee for ten years, when it was first implemented in response to changing industry standards and appeals from hospitality unions that staff our resorts. If you have traveled to any of our resorts in that time, this fee has been added to your bill at checkout. Directly Benefits […]
Meet Your Exchange Company
Get the most out of your Club membership by participating in an exchange program with Interval International (II) or Resort Condominiums International (RCI), the two main vacation ownership exchange companies. These programs are designed to give Vacation Club members more flexibility and choice to enhance the value of your membership. This article explains the differences […]
All-Inclusive Meal Plan Enhancements
Great news – your All-Inclusive Meal Plan just got even better! We are happy to announce that effective January 1, 2023, Club members will notice that enhancements have been made to all meal plans at the Villa Group Resorts. This article covers all the new changes we have introduced to meet the needs and wishes […]
Who’s Who? – UVCI, ResortCom, and The Villa Group
The most common question we receive is “What is the difference between UVCI (Universal Vacation Club International), ResortCom, and The Villa Group?” While we all work very closely together, we do have differences and each team focuses on a distinct part of your membership experience. Keep reading to learn “Who’s Who,” and the difference between […]
Re-Introducing Your Member Experience Creators!
This past March we sent out an article “Re-Introducing Your Onsite Club Specialists”. Please be advised that the “Club Specialist” role is no more and has evolved into a position that is now titled “Member Experience Creator”. We are very excited about these updated roles as this allows our talented onsite Club employees to focus […]
How to Find Key Membership Information
As a member there is so much information available for you to get the most out of your membership. But sometimes there is so much information it is hard to know where to find it. So, we put together this guide on how to find key membership documents so that you know where to look […]