Get the most out of your Club membership by participating in an exchange program with Interval International (II) or Resort Condominiums International (RCI), the two main vacation ownership exchange companies. These programs are designed to give Vacation Club members more flexibility and choice to enhance the value of your membership. This article explains the differences […]
All-Inclusive Meal Plan Enhancements
Great news – your All-Inclusive Meal Plan just got even better! We are happy to announce that effective January 1, 2023, Club members will notice that enhancements have been made to all meal plans at the Villa Group Resorts. This article covers all the new changes we have introduced to meet the needs and wishes […]
Who’s Who? – UVCI, ResortCom, and The Villa Group
The most common question we receive is “What is the difference between UVCI (Universal Vacation Club International), ResortCom, and The Villa Group?” While we all work very closely together, we do have differences and each team focuses on a distinct part of your membership experience. Keep reading to learn “Who’s Who,” and the difference between […]
Re-Introducing Your Member Experience Creators!
This past March we sent out an article “Re-Introducing Your Onsite Club Specialists”. Please be advised that the “Club Specialist” role is no more and has evolved into a position that is now titled “Member Experience Creator”. We are very excited about these updated roles as this allows our talented onsite Club employees to focus […]
How to Find Key Membership Information
As a member there is so much information available for you to get the most out of your membership. But sometimes there is so much information it is hard to know where to find it. So, we put together this guide on how to find key membership documents so that you know where to look […]
Modification, Cancellation, & No Show Policy Reminder
Thank you for being a valued part of our member family. We wanted to take a moment to ask for your help following the below policies about resort reservations and options. Please kindly remember that any change(s) to a reservation such as changing room types, changing the number of members/guests on the reservation, etc. or any […]
The Ultimate Guide: How to Use a QR Code
We have been using QR codes to make your member information more easily accessible to you. You will see QR Codes on your confirmation letters, key documents at the resort, and other informational documents. But what exactly is a QR Code, and how will this make your life easier? Read along for everything that you […]
Re-Introducing Your Onsite Club Specialists
We are pleased to re-introduce you to your onsite Club Specialists at our resorts in Cabo, Puerto Vallarta, Riviera Nayarit, and the Islands of Loreto! These Club Specialists are your go-to contacts for any questions or concerns that you may have while onsite at our resorts. Their focus is to make sure that you are satisfied with […]
Modification, Cancellation, & No Show Policy Reminder
Thank you for being a valued part of our member family. We wanted to take a moment to remind you about a few policies that we most commonly get asked about. Please read along to stay up-to-date on these key policies so that you can get the most out of your membership. Club Time (Resort […]
Service Fee Increase
At each resort, it is always a pleasure to welcome you and invite you to experience total relaxation in our exceptional facilities. We are honored to be your hosts. All of our staff members, even those you don’t meet face-to-face, are committed to providing the highest quality service to make your stay truly spectacular. Since the inception of […]